Account & Data Deletion

This page explains how to delete your Zado account and the personal data associated with it. Deletion is permanent and cannot be undone.

1. Delete your account in the app

1. Open Zado and go to Settings.
2. Tap Account.
3. Tap Delete Account and confirm.
4. Your account and associated data are permanently deleted as described below.

2. Request deletion without the app

If you can no longer access the app, email us from the phone number or email associated with your account and we will delete your account for you: support@zadomessenger.com

To protect your account, we may ask you to verify ownership (for example, via the phone number registered to the account) before processing the request.

3. Delete specific data without deleting your account

You do not have to close your account to remove data. Inside Zado you can:

• Delete a message — touch and hold the message, then choose Delete for Me or Delete for Everyone.
• Clear a conversation — open the chat, then Clear Chat. This removes the messages from your device.
• Permanently delete a conversation — choose Permanently Delete on a chat to remove it for good.
• Remove a profile photo — Settings → Profile, then Remove Photo.

For anything else — a copy of your data, a correction, or deletion of specific personal data while keeping your account — email privacy@zadomessenger.com from the phone number registered to your account. We respond within 30 days.

Message content is removed from our servers once it has been read (text within about 2 minutes, media within 7 days). Anything never read is deleted within 30 days at the latest, whether or not you ask.

4. What is deleted

• Your account and profile (display name, username, about, profile photo).
• Your phone number and account identifiers.
• Your messages and media still held on our servers, your chats, and group memberships.
• Your friends/contacts list, block list, and app settings.
• Your chat backups, status posts and scheduled messages.
• Your subscription records and push notification tokens.
• Any optional translation voice you created, together with all derived language variants — removed at both Cartesia and ElevenLabs, not just from our own servers.

5. What may be retained

• Most message content is already removed from our servers once it has been read (text within about 2 minutes, media within 7 days) under our retention policy, so little to no message content remains at deletion time.
• Limited records we are legally required to keep (for example, for security, fraud prevention, or legal compliance) may be retained for the period required by law, then deleted.
• A deletion marker — your user ID and a one-way hash of your phone number, never the number itself — is kept for 7 days so a deleted identity cannot be silently restored.
• Abuse reports are retained so we can enforce our Terms and defend against misuse.
• Anonymized or aggregated data that can no longer identify you may be retained.

6. Timeframe

In-app deletion takes effect immediately; associated data is removed from our active systems within 30 days, except for the limited records we must retain by law. Requests sent by email are processed within 30 days of verification.

7. Contact

Questions about deletion: support@zadomessenger.com

See also our Terms of Service and Privacy Policy.